California Privacy Rights Act (CPRA) for Twomey Cellars
Effective Date: 2.7.25
At Twomey Cellars, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information of individuals who interact with our family of brands, as required by the California Privacy Rights Act (CPRA).
1. Collection of Personal Information
We may collect the following categories of personal information:
1.1. Identifiers: Such as your name, contact details (e.g., address, email address, phone number), and online identifiers (e.g., IP address, cookies).
1.2. Commercial Information: Including records of products or services purchased, obtained, or considered, and purchase history.
1.3. Internet or Other Electronic Network Activity Information: Such as browsing history, interactions with our website or online services, and preferences.
1.4. Geolocation Data: If you choose to enable location services on your device or provide us with location information.
1.5. Professional or Employment-Related Information: If you apply for a job or internship with us, we may collect relevant information as part of the application process.
Please note that we do not collect sensitive personal information (e.g., financial account numbers, Social Security numbers) unless it is necessary for the purposes described in this policy.
2. Use of Personal Information
We may use the personal information we collect for the following purposes:
2.1. Providing Products and Services: To fulfill your orders, process payments, and deliver products or services you request.
2.2. Communication: To communicate with you regarding your orders, respond to your inquiries, and provide you with relevant information about our winery and events.
2.3. Marketing and Promotions: To send you marketing communications, newsletters, and promotional offers about our products, services, and events, as permitted by applicable laws and regulations.
2.4. Personalization: To personalize and improve your experience with our family of brands, such as tailoring our offerings and recommendations to your preferences.
2.5. Analytics and Research: To analyze trends, track website usage, gather demographic information, and conduct research to improve our products and services.
2.6. Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable government requests, and protect our rights, privacy, safety, or property, as required or permitted by law, including verifying that you are of legal drinking age in your jurisdiction (if applicable).
3. Sharing of Personal Information
We may share your personal information with third parties in the following circumstances:
3.1. Service Providers: We may engage trusted service providers who assist us in operating our family of brands and provide services on our behalf. These providers are contractually bound to protect your personal information and can only use it for the specified purposes.
3.2. Business Partners: We may share personal information with our business partners for joint marketing efforts or collaborations, provided that your consent is obtained when required by law.
3.3. Legal Requirements: We may disclose personal information if required to do so by law, or in the good faith belief that such action is necessary to comply with legal obligations, protect our rights, prevent fraud, investigate security incidents, or respond to government requests.
3.4. Sale or Transfer of Business: In the event of a merger, acquisition, or sale of all or a portion of our assets, personal information may be transferred or disclosed as part of the transaction. We will notify you via prominent notice on our website or through other appropriate means if your personal information becomes subject to a different privacy policy.
4. Your California Privacy Rights
As a resident of California, you have specific privacy rights under the CPRA. This includes:
4.1. Right to Know: You have the right to request information about the categories of personal information we collect, the sources from which we collect it, the purposes for which we use it, and the categories of third parties with whom we share it.
4.2. Right to Delete: You have the right to request the deletion of your personal information that we have collected, subject to certain exceptions under the law.
4.3. Right to Opt-Out: You have the right to opt-out of the sale of your personal information. We do not sell personal information to third parties.
4.4. Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights under the CPRA.
5. Security of Personal Information
We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, please note that no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.
6. Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will post the updated Privacy Policy on our website and indicate the effective date of the revised policy. We encourage you to review this policy periodically.
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us using the following information:
Silver Oak Cellars 7300 Highway 128, Healdsburg, CA, 95448 Phone: (800) 273-8809 Email: customercare@silveroak.com
By continuing to interact with Twomey Cellars, you acknowledge that you have read and understood this Privacy Policy, including your rights under the CPRA.
Mobile Terms of Service for Twomey Cellars
The Silver Oak Wine Cellars, LLC mobile message service (the “Service”) is operated by Silver Oak Wine Cellars, LLC (“Silver Oak Wine Cellars, LLC”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Silver Oak Wine Cellars, LLC’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Silver Oak Wine Cellars, LLC through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Silver Oak Wine Cellars, LLC. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to +18442484732 or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Silver Oak Wine Cellars, LLC mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
Please note that we use cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.
We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
For Service support or assistance, text HELP to +18442484732 or email customercare@silveroak.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.